FAQ
Frequently Asked Questions (FAQ)
Last updated: July 2026
Welcome to the Auraprints FAQ. Here you'll find answers to our most commonly asked questions. If you need additional assistance, please contact us at support@auraprints.store.
Orders
How long does it take to process my order?
All orders are processed within 1–3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding public holidays.
Can I cancel or change my order?
Yes, but only before production begins.
Because our products are made-to-order, once production has started we can no longer guarantee changes or cancellations.
Please contact us as soon as possible if you need to update your order.
How can I check my order status?
Once your order has shipped, we'll send a shipping confirmation email that includes your tracking number.
If you have not received your confirmation email, please check your spam or junk folder before contacting us.
Shipping
How long does shipping take?
Estimated delivery times are:
United States
- Fast Shipping: 3–7 business days
- Standard Shipping: 6–10 business days
- Free Shipping: 6–10 business days
United Kingdom
- Fast Shipping: 3–7 business days
- Standard Shipping: 6–10 business days
Canada
- Standard Shipping: 14–18 business days
Please note that these are estimated delivery times and are not guaranteed.
Why hasn't my tracking updated yet?
Tracking information may take 24–72 hours to update after your order has been shipped.
Shipping carriers sometimes require additional time before the first tracking scan appears.
My package is delayed. What should I do?
Shipping delays occasionally occur due to:
- Weather conditions
- Customs processing
- Public holidays
- High shipping volumes
- Carrier delays
If your order is taking longer than expected, please contact us and we'll gladly help investigate.
What happens if my package is lost?
If the shipping carrier confirms that your package has been lost, we'll work with you to provide an appropriate resolution, which may include a replacement or refund.
Returns & Refunds
Can I return my order?
Because our products are made-to-order, we generally do not accept returns for:
- Wrong size ordered
- Wrong color selected
- Change of mind
- Buyer's remorse
What if my item arrives damaged or defective?
Please contact us within 30 days of delivery.
Include:
- Your order number
- Clear photos of the item
- A brief description of the issue
We'll review your request and provide an appropriate solution as quickly as possible.
When will I receive my refund?
Once your refund has been approved, it will usually be processed within 5–10 business days.
Your bank or payment provider may require additional time before the refund appears in your account.
Products
Are your products made-to-order?
Yes.
Most of our products are produced specifically after you place your order.
This allows us to create unique items while reducing unnecessary waste.
Will my product look exactly like the website photos?
We make every effort to display product colors and designs accurately.
However, slight variations may occur due to monitor settings, lighting, and the manufacturing process.
How do I choose the correct size?
Please review the size chart provided on each product page before placing your order.
If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.
Payments
Which payment methods do you accept?
We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment options.
Is my payment secure?
Yes.
All payments are processed through secure payment providers using industry-standard encryption technology.
Customer Support
How can I contact Auraprints?
You can contact our support team anytime at:
We typically respond within 24–48 business hours.
What should I include when contacting support?
For faster assistance, please provide:
- Your order number
- Your full name
- The email address used for your purchase
- A description of your issue
- Photos (if applicable)
Should I contact you before opening a chargeback?
Yes.
If you experience any issue with your order, we kindly ask that you contact us first.
Most problems can be resolved quickly by our customer support team without the need for a payment dispute or chargeback.
Still Need Help?
If you couldn't find the answer you were looking for, we're always happy to help.
Auraprints