Refund policy

Return & Refund Policy

Last Updated: July 2026

At Auraprints, customer satisfaction is our priority. If there is an issue with your order, we are committed to resolving it fairly and as quickly as possible.

Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

You may request a return or replacement within 30 days after your order has been delivered.

To be eligible for a return, the item must:

Be in its original condition.
Be unworn, unused, and unwashed.
Include all original packaging (when applicable).
Be accompanied by proof of purchase or your order number.

Returns requested after 30 days from the delivery date may not be accepted.

Personalized & Print-on-Demand Products

Most products sold by Auraprints are custom-made or printed on demand specifically for each customer after an order is placed.

Because of the personalized nature of these products, we do not accept returns or exchanges simply because:

You changed your mind.
You ordered the wrong size.
You selected the wrong color or design.
You entered an incorrect shipping address.
You no longer want the item after production has begun.

Please review all order details carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If you receive an item that is:

Damaged during shipping
Defective
Misprinted
Incorrect compared to your order

please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photos showing the product and packaging

After reviewing your claim, we will provide an appropriate solution, which may include:

A free replacement
A partial refund
A full refund

depending on the circumstances.

Order Changes & Cancellations

Because production begins shortly after an order is placed, cancellations or modifications are only possible before production starts.

Once production has begun, the order cannot be canceled, modified, or refunded.

If you need to make changes, please contact us as soon as possible after placing your order.

Lost Packages

If your tracking information indicates that your package has not arrived within the estimated delivery timeframe, please contact our support team.

Auraprints will work directly with the shipping carrier to investigate the shipment.

If the carrier officially confirms that the package has been lost during transit, we will provide either:

A replacement at no additional cost, or
A full refund to your original payment method.

Each case is reviewed individually based on the carrier's investigation.

Delayed Deliveries

Shipping delays caused by:

Severe weather
Customs inspections
High shipping volume
Carrier operational delays
Public holidays
Other events beyond our control

do not automatically qualify for a refund while the shipment remains in transit.

If your package appears significantly delayed, please contact us and we will investigate with the shipping carrier.

Non-Refundable Situations

Refunds will generally not be issued for:

Orders successfully delivered to the shipping address provided by the customer.
Incorrect or incomplete shipping information supplied during checkout.
Orders refused by the customer.
Products showing normal variations in color due to monitor or screen settings.
Personalized or custom-made products without manufacturing defects.
Delays caused by customs clearance or shipping carriers.
Minor print placement variations that fall within normal production tolerances.

Refund Process

Once your refund request has been approved:

Refunds are issued to the original payment method used during checkout.
Processing generally takes 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the issue resulted from our error or the shipping carrier's error.
You will receive an email confirmation once your refund has been processed.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact your payment provider first. If you still need assistance, contact our support team.

Chargebacks

We kindly encourage customers to contact Auraprints Customer Support before initiating a payment dispute or chargeback.

Most issues—including delayed deliveries, damaged products, lost packages, incorrect items, or refund requests—can usually be resolved quickly through our support team.

When responding to chargebacks, Auraprints may provide the payment processor with supporting documentation, including: