Contact information
Contact Information
Last updated: July 2026
At Auraprints, we're committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or anything else, we're here to help.
Customer Support
We aim to respond to all inquiries within 24–48 business hours.
Business Address
Auraprints
3403 Owl Dr
Rolling Meadows, IL 60008
United States
Please note that this address is for business correspondence only. Returns should not be sent to this address unless authorized by our support team.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
Saturday – Sunday
Closed
Please note that response times may be longer during weekends and public holidays.
Order Support
For faster assistance, please include the following information in your email:
- Order Number
- Full Name
- Email Address used for the order
- Description of your request
- Photos (if reporting a damaged, defective, or incorrect item)
This helps us resolve your issue as quickly as possible.
Shipping & Returns
If you have questions regarding:
- Shipping status
- Tracking information
- Delivery delays
- Returns
- Refunds
- Replacements
please contact our support team before initiating a payment dispute or chargeback. We are committed to resolving legitimate issues promptly and fairly.
Stay Connected
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